Privacy Policy mamak24 —
Your Information, Our Responsibility

Mamak24 is an online gaming platform operating under a registered entity in compliance with applicable data protection requirements. This Privacy Policy covers all data processing activities carried out by mamak24 in relation to platform users, including registration, daily use, financial transactions, and customer support communications.

This Policy does not cover third-party websites or services that may be linked within our platform. We encourage you to read their respective privacy policies before using those services.

• This Policy applies to all registered members and visitors of the mamak24 website.
• All third-party service providers working with us are bound by strict confidentiality agreements.
• The latest version of this Privacy Policy is always accessible on the mamak24 official website.

Mamak24 only collects data that is genuinely necessary to provide a safe, efficient, and legally compliant service. We do not collect excessive or irrelevant data. Below are the categories of data we collect and their purposes:

All data is collected directly from you — whether through registration forms, interactions with the platform, or communications with our support team. We do not purchase or obtain your personal data from third-party sources without your knowledge.

The data we collect is used solely for legitimate and transparent purposes. mamak24 will not use your data for any other purpose without obtaining your consent beforehand. The following are the primary purposes for which your data is used:

• Account Management: To create and manage your member account, including the login process, two-factor authentication, and profile information updates.
• Transaction Processing: To process your deposits and withdrawals securely and accurately, and to resolve any transaction disputes that may arise.
• Legal Compliance (KYC/AML): To meet Know Your Customer (KYC) and anti-money laundering (AML) requirements set by the relevant authorities.
• Platform Security: To detect and prevent fraud, multi-account usage, hacking, and any suspicious activity or violations of the terms of use.
• Customer Support: To provide accurate and effective assistance whenever you reach mamak24's support team via live chat or other channels.
• Marketing Communications: To send promotional information, exclusive offers, and platform updates — only if you have given your consent. You may unsubscribe at any time.
• Product Enhancement: To analyse usage patterns in aggregate (not individually) to improve platform features and the overall member experience.

Mamak24 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may need to share certain data with trusted parties in the following situations:

• Payment Service Providers: Payment processors and partner banks that help us handle your deposits and withdrawals securely. They only receive the data necessary for the relevant transaction.
• Game Service Providers: Game developers and platform providers that deliver game content to you. Data sharing is limited and subject to confidentiality agreements.
• Identity Verification Services: KYC providers that help us verify the identity of new members to meet legal compliance requirements.
• Regulatory Authority: Government agencies, regulatory bodies, or law enforcement when required to do so by law or court order.
• Fraud Detection: Security analytics services that help us identify and prevent fraudulent activity to protect all members.

All third parties working with mamak24 are bound by strict data protection agreements and are only permitted to use your data in accordance with our instructions. We conduct regular audits of our service providers to ensure their compliance with the data protection standards we set.

Your data security is mamak24's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against any threats. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your browser and mamak24's servers is encrypted using the latest TLS 1.3 technology, ensuring no third party can intercept or read that data.
• Secure Password Storage: Your password is never stored in plain text. We use a strong one-way hashing algorithm with a unique random salt for every account.
• Two-Factor Authentication (2FA): An additional security layer that requires verification via your mobile device each time you log in from a new location.
• 24/7 Monitoring: Our security team continuously monitors the system to detect any unusual activity or unauthorised access attempts.
• Data Segregation: Financial data, personal data, and gaming data are stored separately in distinct environments to minimise the risk of large-scale data breaches.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent third parties to ensure there are no vulnerabilities in our systems.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.

Mamak24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

• Essential Cookies (Strictly Necessary): Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as they affect the primary functionality of the site.
• Performance Cookies: To collect information about how visitors use our site — such as the most frequently visited pages and error messages received — to help us improve the platform.
• Functional Cookies: To allow the platform to remember your preferences such as username, preferred language, and interface settings for a more personalised experience.
• Analytics Cookies: Used in conjunction with third-party analytics services to understand user behaviour in aggregate, helping us make data-driven decisions in product improvement.

You can manage or disable cookies through your browser settings at any time. Please be aware, however, that disabling certain cookies may affect the functionality or user experience of the mamak24 platform.

As a mamak24 member, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:

• Right of Access: You have the right to request a copy of all personal data we hold relating to your account. This request will be processed within 14 business days.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request a correction. You can update basic information through your profile settings.
• Right to Erasure: You may request the deletion of your personal data. Please note that certain data may need to be retained for legal compliance or dispute resolution purposes.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute investigation is ongoing.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. We will cease such activities immediately upon receiving your request.
• Right to Data Portability: You have the right to receive your data in a machine-readable format (such as CSV or JSON) for transfer to another platform if desired.

To exercise any of the above rights, contact the mamak24 support team via live chat or our official email. We will process your request promptly and within the timeframe required by applicable law.

Mamak24 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Below are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a period of 5 years following account closure to meet audit and compliance requirements.
• Financial Transaction Records: Retained for 7 years in accordance with financial and taxation legal requirements applicable in Malaysia.
• KYC Data: Retained for 5 years following the end of the business relationship, in line with AML/CTF compliance requirements.
• Activity & Security Log: Retained for 2 years for security investigation and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent. Once consent is withdrawn, this data will be deleted within 30 days.
• Cookie Data: Session cookies are automatically deleted when you close your browser. Persistent cookies have an expiry period as specified in their respective cookie settings.

Once the designated retention period has elapsed, your data will be securely deleted using methods that ensure it cannot be recovered. For data stored in backup archives, deletion will be carried out in the next archive update cycle.

Mamak24 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

In the event of any significant changes, we will take the following steps to ensure you are informed:

• A clear notice will be displayed on the mamak24 website's home page for at least 7 days prior changes take effect.
• A notification email will be sent to your registered email address summarising the key changes.
• The "Updated" date at the top of this document will always reflect the latest version of this policy.

Your continued use of the mamak24 platform after the effective date of any changes will be considered as your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you may close your account before those changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The mamak24 privacy team is ready to assist you.

We are committed to responding to every privacy-related enquiry within 72 business hours. For more complex requests such as data access or deletion, processing may take up to 14 business days.

In summary, here are mamak24's key privacy promises to every member:

• We only collect data that is genuinely necessary to provide you with the best possible service.
• Your data is never sold or shared for third-party commercial gain.
• You have the full right to access, correct, or delete your personal data at any time.
• All data is protected with SSL 256-bit encryption and multi-layered security measures.
• Any changes to this policy will be communicated to you at least 7 days in advance.
• Our privacy team is available 24/7 via live chat and official email.